Premium Support and Expert Services
As your trusted partner in success, we offer a selection of support, SLA, and expert service options to help you unlock the full potential of your Fimble implementation while running your business without interruption.
Premium Support and Expert Services
Support SLA Options

Tailored to meet your evolving and complex requirements

Technical Support

Future-proof your system and achieve business continuity with expert-level technical support focused on high performance and rapid, reliable incident resolution.
Technical Support
Rapid Response for Critical Issues
Rapid Response for Critical Issues
To assist you most effectively, we classify each request according to its urgency. Critical issues receive top priority, including faster queues, assignment to a dedicated specialized team, and accelerated response times and resolution.
Server Uptime Guarantee
Server Uptime Guarantee
All Fimble subscriptions include 24/7 system and security monitoring, as well as proactive patching to maintain stability. On top of that, the technical support SLA provides a 99.8% uptime guarantee as an extra commitment to product quality. 
Extended Hours and Flexible Communication
Extended Hours and Flexible Communication
Get support that matches your operating hours. Choose your preferred communication channels and access help beyond standard business hours – with options that include extended, weekend, and 24/7 availability.
Access to Senior Engineers
Access to Senior Engineers
For complex issues that go beyond basic troubleshooting, our technical support SLA includes access to Level 3 senior engineers – the very experts who build and scale Fimble – for fewer escalations and faster resolutions.

Content Support

Keep your platform accurately and consistently up-to-date while you focus on your other priorities.

Whether you’re launching a new product, updating pricing, or rolling out a new marketing offer, our content SLA provides you with access to a dedicated content manager trained on your implementation and specific business requirements.

Save your team valuable time while keeping everything aligned and on track.

  
Content Support

Development Support

We don’t just support your platform; we also help you customize and extend it to meet your unique business needs.

From developing custom features to new integrations, our developers work as an extension of your team, delivering tailored solutions designed for rapid development, reliable deployment, and long-term scalability. And because development requests bypass the standard queue, work on your projects begins immediately — ensuring faster turnaround and quicker results.

With over 25 years of hands-on experience, we'll guide you toward the smartest path forward – putting your goals at the center of every solution.

Development Support
Support Tiers
Choose the level of support that matches your needs
BASIC

Every Fimble plan comes with Basic Support and access to an Account Manager

  • Support available during Fimble business hours
  • 4-hour response time for critical issues
  • Support channels based on plan
  • Level 1 Technical support
EXTENDED

For teams that need broader coverage and deeper expertise

  • Extended support hours
  • 2-hour commitment to respond to critical issues
  • All support channels
  • Level 3 Senior engineering support
  • 99.8% Server uptime
  • Money-back guarantee if response times are not met
EXTENDED + WEEKENDS

For fast-moving teams with weekend operations

  • Extended support hours, plus weekends
  • 2-hour commitment to respond to critical issues
  • All support channels
  • Level 3 Senior engineering support
  • 99.8% Server uptime
  • Money-back guarantee if response times are not met
24/7

For mission-critical platforms requiring continuous coverage

  • Always on, 24/7 support
  • 1-hour commitment to respond to critical issues
  • All support channels
  • Level 3 Senior engineering support for critical issues with 15-hour daily coverage
  • 99.8% Server uptime
  • Money-back guarantee if response times are not met
BASIC

Every Fimble plan comes with Basic Support and access to an Account Manager

  • 6-48 hours response time
  • Support available during Fimble business hours
PREMIUM

For teams that need broader coverage and quicker resolution

  • 4-hour commitment to respond to any request
  • Extended support hours
  • Access to content manager trained on your system, content specifications, and specific business requirements
  • Money-back guarantee if response times are not met
BASIC

Every Fimble plan comes with Basic Support and access to an Account Manager

  • 6-48 hours response time
  • Support available during Fimble business hours
PREMIUM

For teams that need broader coverage, deeper expertise, and quicker resolution

  • Within 30 minutes during support hours
  • Extended support hours
  • Access to one or more dedicated engineers
  • Development requests bypass the queue and begin immediately
Connect via email, chat, or phone support. Phone support is available during Fimble business hours.