A variety of marketing tools to acquire, serve and reengage your customers.
Personalized approach
Manual and dynamic customer segmentation means that you can group your customers based on buying habits, revenue, rewards and more.
Personalized approach
With customer segmentation you can achieve efficient targeting of specials, discounts, coupons and more.
Powerful offering system
Fimble's sophisticated offering system can accommodate even the most creative marketing ideas with multiple active offers, LSM and various conditions for offer activation based on time, day, store, basket total, channel, items in basket and more.
Amazing rewards
Create your integrated rewards program points accumulation, redemption or both, associated gifts, coupons and discounts.
Amazing rewards
Supports physical membership cards or virtual cards on the mobile app, scannable on checkout or usable online.
Collect customer feedback
Useful tools to collect your customer feedback from online surveys, web forms and order reviews. Negative or low-scoring feedback is automatically converted into a complaint.
Setup your own contests
Increase customer engagement with online contests that you can use to collect customer data or feedback and allow them to win discount coupons, free items or 3rd party gifts.
Communication tools
Manage your automated, transactional or bulk sending of your Emails, SMS & Push notifications with the integrated communication tools.
Communication tools
Dynamically edit the content of your automated email templates and monitor all communication that goes through the system.
Complaints management
Gain complete control of your customer complaints with manual or automatic assignment, complaint overview page that you can share with your customer to track progress in real time, resolution time reporting and more.
Complaints management
Dynamic complaint types that can be linked with "sorry" coupons, which can then be used by an agent to assign a coupon code to your customer according to their type of complaint, with a single click.
Complaints management
The Complaints module can also be used for B2B tickets from franchisees, store owners or store managers.
Campaign Management
Keep track of your online & offline marketing campaigns including conversion rates, budgets and funnel reports to efficiently track results.
Competition
Track your competitors and their locations, monitor their prices and link equivalent products to get competition comparison reports.
Read more on how fimble marketing tools can help your business
Marketing Benefits